AI Issue Triage

Every issue read,
ranked and routed.

Tenants and staff report. AI reads each issue, sets the urgency and suggests the route, so your team starts with the answer, not the queue.

Classification

Urgency set on arrival.

Every reported issue lands classified Urgent, High, Medium or Low, with the AI's reasoning shown on the issue itself. You see why it was ranked, not just the label.
The issues grid with an AI-triaged issue open in the side panel

What happens to every report.

The AI triage note explaining an urgent classification

Severity that explains itself

Each issue carries the reasoning behind its rank. Review it at a glance, override it if you disagree.

An issue linked to its work order, resolving automatically on completion

Straight to a work order

Convert an issue into a work order in one step. Nothing gets retyped.

A contractor record with its trades, insurance and certifications

The right contractor suggested

The AI suggests a contractor from the trade and the property. Dispatch with one click or pick your own.

The dashboard issues card keeping open issues in view

Nothing sits unseen

Open issues stay visible on the dashboard and the calendar until they are resolved. No ticket ages quietly.

From report to resolved.

1

The report comes in

Tenants and staff report issues from any device. Light users are free at every tier.

2

AI classifies and explains

Urgency is set and the reasoning is written on the issue before anyone opens it.

3

It becomes a work order

One step converts the issue, assigns a contractor and sends the job out.

4

Done, with the trail

Completion, photos and every change land in the audit log.

What teams route through it

Emergency faults

Gas smells, leaks and power loss flagged Urgent the moment they land, never waiting behind routine tickets.

Routine repairs

Dripping taps and broken doors ranked and batched, dispatched when it suits the schedule.

Tenant reports

Tenants report in their own words. The AI turns it into a classified, actionable issue.

Stop Reading Every Ticket First.

14-day Pro trial. No card. Compliance tier from £199/mo. Light users free at every tier.

AI Issue Triage for Property Teams (UK) | Proprietas