Terms of Service

1. The contract

These terms form a binding contract between you (the “Customer”) and Proprietas Technologies, Inc. (“Proprietas”, “we”, “us”) when you create an account, accept an invitation, or otherwise use https://proprietas.app.

If you're creating an account on behalf of an organisation, you confirm that you have authority to bind that organisation. The organisation is the customer of record.

2. Account responsibilities

You're responsible for: keeping your credentials secure, keeping the information about your organisation accurate, the acts and omissions of every editor and light user you invite, and ensuring you have the right to upload the data you put into Proprietas.

You agree not to: probe or attack the service, scrape or extract data through any interface other than the documented API and exports, reverse-engineer the underlying software, upload malware, or use Proprietas to store data unrelated to property management for which we have no compliance posture (e.g. health records, child-protection records, financial transaction history).

3. Data ownership

You retain ownership of all data you upload or generate (“Customer Data”). You grant Proprietas a licence to process Customer Data solely to provide the service, in accordance with our Privacy Policy.

Proprietas retains ownership of the platform itself — code, designs, the compliance regime catalogue, the AI extraction prompts, and any aggregated, anonymised insights we derive from operating the service. We will not include any identifiable Customer Data in product analytics, prompts, model fine-tuning, or marketing materials.

4. Service availability

We aim for 99.5% monthly availability across all tiers, and 99.9% on Enterprise (with credit remedies described in the order form). Scheduled maintenance is communicated 48 hours in advance via the in-product banner. We don't commit to a specific availability target for unpaid trial accounts.

5. Subscriptions and billing

Pricing for each tier is at proprietas.app/#pricing. Subscriptions renew automatically at the cadence (monthly / annual) you chose at sign-up unless cancelled. You can cancel at any time from Settings → Billing → Cancel; the cancellation takes effect at the end of the current billing period and we don't pro-rate refunds for partial periods unless required by law.

All prices exclude VAT. Late payment may trigger suspension after a 14-day grace period with notice. AI extraction overage is billed at the rate published in the pricing page; prefer-not-to-overage settings let you cap usage.

6. Termination

Either party may terminate for material breach not cured within 30 days of written notice. We may suspend without notice if your use of the service threatens its security or stability for other customers. On termination we keep your data accessible for 30 days for export, then purge it in accordance with the retention schedule in the Privacy Policy.

7. Confidentiality

Each party will treat the other's non-public information as confidential and not disclose it to third parties except as needed to perform under this contract. The obligation survives termination for three years. Aggregate, anonymised usage statistics are not confidential.

8. Warranties and disclaimers

We warrant that we'll provide the service with reasonable skill and care, in accordance with the documentation, and in compliance with applicable UK data-protection law.

Proprietas extracts data from documents using AI. The output is a best-effort interpretation; you remain the final reviewer of every extracted field before relying on it for a statutory or regulatory submission. We do not warrant that AI-extracted dates, parties, or values will be free from error, and we are not your professional adviser. Beyond the express warranty above, the service is provided “as is” and we disclaim implied warranties to the maximum extent permitted by law.

9. Liability cap

Neither party is liable to the other for indirect, consequential, or punitive damages, or for loss of profit, revenue, or anticipated savings.

Each party's total aggregate liability under this contract is capped at the fees paid by the Customer to Proprietas in the twelve months preceding the event giving rise to the claim. The cap doesn't apply to: (a) fraud or fraudulent misrepresentation, (b) death or personal injury caused by negligence, or (c) any liability that can't be limited under English law.

10. Indemnity

Each party will indemnify the other against third-party claims that the indemnifying party's data, code, or use of the service infringes that third party's intellectual property rights, subject to prompt notice of the claim and reasonable cooperation in its defence.

11. Governing law and disputes

These terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any competent court. Before issuing proceedings, the parties will attempt to resolve the dispute in good faith over a 30-day period.

12. Changes to these terms

We may update these terms by giving 30 days' notice to account admins. Continued use of the service after the effective date constitutes acceptance. If a change materially reduces the rights of an existing paid subscription, you may terminate the affected subscription with pro-rata refund of the unused balance.

13. Contact

Questions on these terms: hello@proprietas.app. Registered office: [Registered office address — confirm via Stable before launch].